Shipping and Returns
As well as offering very competitive prices our shipping costs to you are also kept to a minimum. That's why we are the only Dermlogica site in Ireland to offer FREE shipping on all orders. No hidden charges, the price you see is the price you will pay.
We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items We offer a 100% money back guarantee on products returned for any reason. Before you return any products to us please contact us by phone or email us at firstname.lastname@example.org For products that have been delivered in error we will refund the full value of those products and the costs of returning them. For products that arrived damaged we will offer you a replacement and refund you the cost of returning them to us. If you return a product which you are unsatisfied with for any reason other than the product being damaged or delivered in error you will be only be refunded the price you paid for the product; no carriage will be refunded (unless you cancel the contract within 7 days after you paid for your order). For your protection, we recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back. Please use sturdy packaging when returning any item and include your original packing slip.
In order to make the pricing of your order more transparent we do not add an extra line for shipping costs.